For the sixth year in a row, Erie Insurance received the highest ranking on the J.D. Power Insurance Shopping Study for “Customer Satisfaction with the Auto Insurance Purchase Experience”. ERIE achieved an overall satisfaction score of 877 out of 1,000.
“In this hyper-connected world we continue to provide our agents what they need to reach customers in every possible way, but still reflect our philosophy to be Above All in Service,” said Tim NeCastro, president and CEO of Erie Insurance. “This ranking shows that even with market changes and higher customer expectations the need for a trusted insurance advisor exists and resonates with consumers.”
The Insurance Shopping Study explores the auto insurance shopping experience, asking what prompts a consumer to shop, factors contributing to the purchase decision, and shopping satisfaction. Three factors were measured to determine overall satisfaction. They are, in order of importance: price, distribution channel and policy offerings.